CUSTOMER CARE
FAQ
What makes ZAET products 100% organic?
Each ZAET product is crafted with certified organic ingredients, free from synthetic additives, artificial fragrances, and harsh chemicals. Our commitment to purity ensures that only the finest natural ingredients are used in every formula.
Are ZAET products suitable for all skin types?
Yes! ZAET products are designed to be gentle and nourishing for all skin types, thanks to their pure and organic ingredients. However, if you have specific skin concerns or need personalized recommendations, our support team is here to help. Feel free to reach out to info@ZAET.shop for guidance.
Where are ZAET products made?
Our products are rooted in Lebanese tradition, with ingredients and recipes dating back to 1480. Each item is crafted with care to ensure the highest quality and effectiveness.
Do you test your products on animals?
No, ZAET is committed to cruelty-free practices. We never test on animals, and we ensure our products meet the highest ethical standards.
How long does shipping take?
Shipping times vary based on location. Orders within the USA are typically delivered within 3-7 business days. You’ll receive tracking information once your order is shipped.
What if I’m not satisfied with my purchase?
We want you to love every ZAET product. If you’re unsatisfied, please contact us within 30 days of purchase for assistance with returns or exchanges.
Can I use ZAET products during pregnancy?
Our products are crafted with natural, safe ingredients. However, we recommend consulting your healthcare provider before introducing new skincare items during pregnancy.
How can I contact customer service?
For any inquiries, please email us at info@ZAET.shop. We’re here to assist you with product information, orders, and support.